<div><p> KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.</p></div><div><br></div>

<div><p>KPMG is currently seeking a Senior Specialist, SaaS Platform Management to join our <a href="https://advisory.kpmg.us/" target="_blank">Managed Services</a> practice.</p></div><div><strong>Responsibilities:</strong></div><ul><li>Deliver client-facing service excellence by leading day to day support across a complex, multi-vendor ecosystem, ensuring timely issue resolution and strong stakeholder engagement</li><li>Oversee production support activities including incident triage, root cause analysis, tracking, escalation management, and communication of status updates to clients and internal teams</li><li>Gather, analyze, and document business requirements to support enhancements, integrations, and operational processes across SaaS platforms</li><li>Collaborate with vendors, technical teams, and business partners to drive successful delivery of platform changes, system configurations, and process improvements</li><li>Support testing cycles (UAT, regression) including test planning, execution, and validation to ensure high quality production deployments</li><li>Maintain operational documentation including process flows, functional specifications, support materials, and client-facing guidance to ensure consistency and accuracy</li><li>Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment</li></ul><div><br></div><div><strong>Qualifications:</strong></div><ul><li>Minimum three years of recent experience in a hybrid role encompassing business analysis, production support, and service delivery for enterprise SaaS platforms such as Workday, SAP, Oracle, and ServiceNow</li><li>Bachelor’s degree from an accredited college or university is required</li><li>Demonstrated experience in IT Service Management (ITSM), including incident/problem management, change management, and ensuring adherence to Service Level Agreements (SLAs)</li><li>Proven ability to act as a liaison between business and technical teams to both define new requirements and drive the resolution of complex production issues</li><li>Strong analytical and problem-solving skills, with experience in Root Cause Analysis (RCA) and translating business needs into functional specifications and operational workflows; experience leveraging operational data and user feedback to drive continuous service improvement, resulting in enhanced platform stability, automated workflows, and a better user experience</li><li>Excellent communication, stakeholder management, and documentation skills with an ability to work independently across multiple priorities in a fast paced environment while building strong client partnerships</li><li>Travel may be required based on engagement needs</li><li>Applicants must be authorized to work in the U.S. without the need for employment based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H 1B, L 1, TN, O 1, E 3, H 1B1, F 1, J 1, OPT, CPT or any other employment based visa)</li></ul><div><br></div>

<div><div>KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The <a href="https://resources.kpmguscareers.com/EEO.pdf" target="_blank" style="color: rgb(0, 125, 188);">attached link</a> contains further information regarding KPMG’s compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.</div><div><br></div><div>KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.&nbsp;</div><div><br></div><div>Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</div></div>